Clare Posted August 24, 2016 Share Posted August 24, 2016 [sTATUS: LOGGED - IN PROGRESS] NOTE: THIS IS AN INFORMATIONAL POST ONLY! - IF YOU WISH TO SHARE YOU INFORMATION ABOUT THE ERROR YOU EXPERIENCED, PLEASE DO SO BELOW - IF YOU HAVE A QUESTION FOR ME, OR WISH TO REPORT A BUG I WILL LIKELY MISS IT AS I DO NOT CHECK THIS THREAD OFTEN OR CHASE THINGS HERE - IF YOU WOULD LIKE A DIRECT RESPONSE OR DIRECT CONTACT, PLEASE CREATE A NEW THREAD IN THE MAIN BUG REPORTS SECTION. ANY DEVELOPMENTS WILL BE UPDATED HERE AND IN "NEWS AND ANNOUNCEMENTS" While this can often occur due to limited bandwidth or a spotty connection for some players, after patch 2 this became a more widespread issue where players are not able to join multiplayer games. There are reports of a 50% chance of getting into the game if you immediately accept the popup invite although I have not confirmed this myself. It may work for some, and not for others. Update 1: While a large number of multiplayer issues fixed, the team are aware there are still persisting connection issues for a large number of players an are actively working on this issue. Update 2: Some things you can check that may help - If you are hosting, make sure your NAT type is set to OPEN or 1. If you are a client Moderate-Open or types 2-1 are best. Strict may present some problems. If you are hosting 2 players, minimum upload speed should be 1mb/s, if you are hosting for 4, minimum upload speed should be 2mb per section. Some players have asked about Port Forwarding, below is the original response given. We don't expect expect players to have to do any kind of port forwarding to get the game to work. However if you're on a restricted NAT type you could try opening port 26900 as well to see if it helps. But to be clear there is no guarantee that it will change anything. If it does ofc let me know, but I wanted to give you full warning as I dont want you to get your hopes up. Update 3: We are currently investigating the potential link between ISP providers and the connection issues with some players. For example, the BT Infinity ISP with the Home Hub 5 router is a common thread in a lot of reports. Players have found upgrading to the HH6 has helped them connect again. We do not expect players will need to change ISPs or their hardware in order to play the game so we are trying to source the cause of this. One player mentioned the HH5 blocks certain packages the HH6 does not, this will also be further investigated. I know how frustrating this is for players and I will update you as soon as I know more on the issue. Update 4: Below is a message passed onto me from the team. ---------- Hey all! We know that some of you have been experiencing issues with online multiplayer. Unfortunately, we still have been unable to recreate this issue internally, so finding a solution has not yet been possible. That said, we are still hard at work investigating and trying to get the information we need to fix this bug. We really appreciate your patience and support! --------- Thank you all for all the help you have given so far in trying to find the source of this bug. If you have any info or details you want to share, please do so in the Console Bug Reports section to make sure I see it. Clare ----- UPDATE: asl fateddavis said this has helped them connect... Go to all settings Network Network settings Test your network connection Then test your multiplayer connection Now go to advance settings Alternate mac address Then press clear Your Xbox will automatically shut down and restart **PLEASE NOTE** I have not tested this myself but other players have mentioned it working. -------- Further suggested workaround that works for zzBuLLeTzz - this is their post on the issue: Possible Xbox ONE Multiplayer fix: Not sure if this has been shared so I apologize if it has. There's a technique that works quite often for Xbox ONE gamers with multiplayer issues. (me, my dad, and my brother have used it many times successfully) For some reason, Xbox doesn't like it when games resume when it comes to multiplayer. I have this same issue with GTA V online. Before starting the game, make sure the game is fully quit first. If you load the game and it doesn't go through the developer logos and take a while to load up the main menu, follow the steps from Xbox support to close the app and re-open. (all players should do this) http://support.xbox.com/en-US/xbox-o...ne-app-or-game So now anytime I know I want to play multiplayer, I always go to the home screen, hit menu, and verify that the game doesn't have the option to quit. If it does, I quit and then launch the game from scratch and multiplayer has worked every time. Hope this helps. Not sure if PS4 also stores game states and has a similar process, but it's worth a shot if it does. Hope this helps. Notes: if you're gonna play single player or split screen, then this is unnecessary. Single player / split screen doesn't seem to be affected by the resume feature. -------- UPDATE: User guyking who uses ISP BT has faound they are able to connect by using "BT wifi with FON". FON has hotspots all over the world, if you are BT or another ISP and try this, please let us know how you get on. guyking - Ive found a solid work around that will work for anyone who is experiencing the problem and has BT as their ISP. I have connected to the free 'BT wifi with FON' service, and since haven't had a single issue connecting. There might be similar work arounds for other people experiencing the problem with different ISP's. If you are going to use this method you'll need to consult google on how to get your xbox or device to connect to 'BT wi fi with FON', its very simple will only take 5 minutes. ------- User jgibo1 added that this helped them: I figured out something by myself. After the last update for the game on Xbox One something changed that gets effected by my Adaptive QOS on my Asus RT-AC88U. I tested different things in my router and turning of QOS where I had Gaming as top priority did the trick. I guess with a 1GB connection I don't need to really worry to much for prioritizing. Now the game is back to playing my Private MP map for around 1.5 hours before the whole game crashes. Hopefully this little bit of information may help someone else. --------- Player Schlombat found removing the game disk helped reconnect their game. Details of issue and solution they found are here - https://7daystodie.com/forums/showthread.php?64684-XboxOne-Multiplayer-Connectivity-Issue --------- Workaround posted by breadheadboy. Full forum post is here - https://7daystodie.com/forums/showthread.php?69410-Multiplayer-Connection-Issues-Xbox-1 Trimmed down to just the workaround: Finally my "solution" i currently have the samsung S8+ running andriod 7 which had the mobile hotspot feature, which also allows me to share my current wifi connection. So my solution is to simply connect to my home network through my phone and use that as my router to connect my Xbox. Tracked my data usage on my mobile network and it used zero over a two hour period so I'm confident it was defiantly using my BT internet and not mobile data. This would lead me to agree with the people saying something on the hub five settings is the issue. ------------------ Link to comment Share on other sites More sharing options...
This topic is now archived and is closed to further replies.