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Clare

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Clare last won the day on October 1 2018

Clare had the most liked content!

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About Clare

  • Rank
    Awesome Incarnate
  • Birthday May 17

Personal Information

  • Biography
    Former Console Community Manager for 7DTD. Not a fan of Zombie Giraffes. Likes Blueberry Pie.
  • Location
    Navezgane
  • Interests
    Video Games, Table Top Games, Proving Why Zombie Giraffes are TERRIFYING, Eating Pie.

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  1. Hi TommytheMajor, I am sorry to hear you are having issues with connecting with your friend. Can you confirm for me the following details for both of your connections: Host or Client / Player: Upload Speeds (while playing the game): Download Speeds (While playing the game): NAT type: Wired or Wireless connection: Internet Service Provider (ISP): Router connected to console: How many console connected to same router: I assume before the change that you were both able to connect without issue? For the best connections it's best to ensure your NAT types are set to OPEN for 7DTD, as your connection was just changed, please double check you are not set to restricted or Type 3 (it'll tell you this in the PS4 test connection option). If you do change this, I recommend completely resetting the cache of the console before trying a connection again. This can be done by shutting down and unplugging for 5 mins before rebooting. <-- This is the most common cause of connection issues on the PS4. Recently there was a localized issue with internet connections which was causing a PSN timeout. This possibly occurred due to a change in the connection with the PS4 remembering the older settings. If setting the NAT does not change the outcome / is already set to OPEN, you may wish to try the following: ***[bACKUP SAVES BEFORE DOING THIS TO AVOID ACCIDENTAL DELETION]*** Go to Settings --> Application Save Data Management --> Save Data on System Storage --> 7 Days to Die - profile settings and save data are stored in there. Delete Settings Data (smallest file in this directory) and then try reload the save. ^ if they issue is only with your friend, it may be something they need to try also. Would it be possible to know roughly where you and your friend are located (City/State)? As it could be part of the same localisation issue. Thank you, Clare
  2. Hi Joleda, This issue is one the team are continuing to work on. There are often indicators that will tell you a crash is coming, which would help you to log out before the crash and hopefully avoid any potential MD5 errors (areas resetting to the day 1 state). Indicators players have noticed are: Menus not displaying correctly / flickering, Animals not spawning correctly, extreme weather shifting. Shutting down and unplugging for 5 mins to clear the cache should clear the crash buildup and allow you to play until the next indicator shows. Clare
  3. Extrapolated From Another Discussion Note from SylenThunder: This post, and the quotes added within, were extracted from another thread. I think that's just the nature of conversation, to jump topics. Before this is closed for being off topic I wanted to make something clear to dispel any misconceptions some players may have. Granted Damselx1 already beat me to it, but I want you to hear it from me too. We DO appreciate any information players give us when they experience a bug and decide to report it. We DO NOT consider our players testers. We DO NOT use our players as testers for us. Players are entitled to have an opinion about the game be it positive or negative and are welcome to give feedback about the game, be it positive or negative so long as it conforms to the forum rules (post in a civil manner etc). The Console Bug Reports section is where you can go to report any error you have seen. This may be something we are already aware of or something we might not have seen before (very possible - this game and the variations of play style are huge). When you do report issues, we simply ask that you give us as much information as possible so we can help fix the bug, for you, the player. If it's something we are already aware of, I might have a workaround I can help you with. My aim here is to help people. It is very difficult to do that if I do not have all the info I need, so I ask for it. Players are not obliged to give me the info, it is entirely up to them. The more I have the faster I can work through a bug and get it fixed. I understand players aren't happy about doing that and sometimes players just need to vent. This is fine, so long as the workflow for bugs is understood. Clare
  4. Why doesn't TTG or IGS have their own forums / respond to us? ...Have they abandoned the console version? https://7daystodie.com/forums/showthread.php?61911-04-21-Title-Change-and-Clare-ification
  5. Hi all, So it is mentioned in the sticky "Sections of the Forums" already, but I wanted this it's own post as I am constantly seeing people in Multiplayer and it's sub forums XB1 and PS4 getting annoyed because I am not responding to them. Multiplayer is for chatting with fellow players about things that happen in multiplayer games, sharing play styles, advice on how to get the most out of the game and looking for other players to join forces with. If you have an issue you want to report and what me to see and respond to you need to post in the Console Bug Reports section. That is where I run bug support from. I do not chase bugs in any other area, I mostly focus on Console Bug Reports, General Discussion and News and Announcements. The Multiplayer and General Support areas are for you guys. Thank you for your understanding, Clare
  6. Hi all, So it is mentioned in the sticky "Sections of the Forums" already, but I wanted this it's own post as I am constantly seeing people in Multiplayer and it's sub forums XB1 and PS4 getting annoyed because I am not responding to them. Multiplayer is for chatting with fellow players about things that happen in multiplayer games, sharing play styles, advice on how to get the most out of the game and looking for other players to join forces with. If you have an issue you want to report and what me to see and respond to you need to post in the Console Bug Reports section. That is where I run bug support from. I do not chase bugs in any other area, I mostly focus on Console Bug Reports, General Discussion and News and Announcements. The Multiplayer and General Support areas are for you guys. Thank you for your understanding, Clare
  7. Hi all, NoBloodMoon requested I add in a sticky dedicated to finding players for Online Multiplayer games. Especially for new players who are looking for people to hang out with. So this thread is for ye, share gamertags and get surviving! Clare
  8. Hi all, NoBloodMoon requested I add in a sticky dedicated to finding players for Online Multiplayer games. Especially for new players who are looking for people to hang out with. So this thread is for ye, share PSN names and get surviving! Clare
  9. Hi all, I thought it would be a good idea to let you know how I float around the forums and what happens in different sections so you know the best places to post what. Hopefully this'll help everything flow a bit better. News and Announcements I post updates from the team as well as patch notes and any surveys or requests for data from the team. New threads can't be created here but you are welcome to comment on any open threads. Please keep it on topic and do NOT report any bugs in these threads. General Discussion Often announcements made in N+A will be put in here too so to be sure everyone sees them. This section is for general discussion about the game, tactics, any suggestions for the game you might have as well as any fun posts you may like to create. Please do NOT report any bugs in here. You may discuss bugs, but do not expect me to address a bug in the GD. Multiplayer Kind of like general discussion, but for multiplayer, you can discuss tactics, get assistance etc. This area also has two sub sections, one for PS4 and one for XB1 you can use these to find like minded players as well as players who may speak other languages - However, when issuing requests for players please do so in English, the mods need to be able to read what you are posting too. Please do NOT report any bugs in here. General Support If you're finding something a bit tricky, don't know where to look for clay or just need a helping hand, this is the place for you. You can also use this area to check if something is by design or if it is indeed a bug before making a report - This is not a requirement, but if you are in this is probably the best place to double check. Do NOT report any actual bugs in this area, if you decide it is a bug, or are still not sure head to the Console Bug Reports section. Console Bug Reports This is where I spend most of my time. Any issues or bugs you have found should be reported here and here only. If your issue has been reported already you can add your account to that thread. However if the thread is older than 5 weeks, please start a new thread with your issue as things may have changed between patches. When starting a new thread (or commenting on another) please always include your game settings, as well as console type and as much info as you can about the bug. Please use the guide: https://7daystodie.com/forums/showthread.php?47268-IMPORTANT-Please-read-BEFORE-posting if you do not give enough information I will need to ask you to give as much info as possible using the guide anyway, it is best to give as much info as possible from the start to save time. I also pass these accounts onto the team, so if you are posting multiple reports of different bugs, please list the settings each time. If you are talking about a bug that happened in two saves you had, please list the settings for both. There are two subsections in the console bug reports area - Confirmed is for some of the most common bugs that have been reported. It is always a good idea to check that area before reporting issues, however please note it is only the most common. Just because your bug doesn't get posted there afterwards does not mean it is not confirmed, it just may not be as common. Fixed is for any of the issues in Confirmed that have been patched. If you notice something in Fixed is happening to you, please start a new report in the main area as it could be a similar result from a different cause. While you cannot start threads in either of the subsections, please do not hijack threads with reports or questions unrelated to the issue in question. General Rules - Report issues in a respectful manner. I understand a lot of these issues can be frustrating but bashing developers and name calling does not get your issue sorted any faster. We are here to help you. - Do NOT hijack threads. If you want to get my attention, just simply post about your issue, I do my best to get to all new posts in console bug reports each day. Hijacking the top thread will only lead to me asking you to move it or create a new thread which wastes time. Bugs can also easily get lost this way the same way they would if you posted them in any other section if I am focusing on the issue the OP is having. - No repetitive posting. If you know there is an issue, and you have already created a post about it, do not create a new one every patch unless it was supposed to be fixed and the fix failed. If the fix isn't listed, the fix didn't make it to that patch. You are welcome to ask if I have any updates in your original threads, but please do not create new threads to do this - they will be merged with your original post or moved to General Discussion. Notes - If I have info I will post it. If there is no info on A15 or any of the common issues in News and Announcements, then I don't have the info yet - The same goes for time scales for up coming fixes. The best example of this is the announcement of the POI fix, I posted this ASAP after I was told there was a fix coming in Patch 5, however I do not know yet what date is set for patch 5. I shall try and avoid the dreaded word "Soon" as much as possible. I will always strive to get as much information as possible from the teams for the community. - The official forum rules are located here https://7daystodie.com/forums/showthread.php?87-Official-Forum-Rules-and-Guidelines I recommend giving them a read too. (Thanks SilvenWolf for the reminder!) That's all for now. I will update this if I think of anything else or if anything changes. I am also open to any suggestions, if I forgot something, please let me know in a comment below. Thanks, Clare
  10. Hi all, So I thought I'd start up this thread in both General and Multiplayer, so we can have a stickied post for helping each other out. Perhaps you were ill prepared for an attack... Perhaps a bug damaged your base... Perhaps you accidentally blew something up... Perhaps someone joined your game and was nothing but trouble... Have no fear, it's ok, we can rebuild! This thread is for all those who want to help a fellow player out. Sometimes when something is damaged, it is heart breaking, and even more heart breaking to think of all the work that will be going into rebuilding. If you like construction, and want to give a hand rebuilding a lost building etc or if you're one of the unfortunate victims of a destroyed base feel free to use this as a meeting ground to gather the troops and restore your world to it's former glory. Thank you, Clare Zombie Insurance Corp Building Better Bases
  11. Hi Vinvin, Please try the suggestion RelosE posted above and see if that helps you. I am aware English is not your first language, but please, in future use the format in the guide https://7daystodie.com/forums/showthread.php?47268-IMPORTANT-Please-read-BEFORE-posting when reporting issues, so as to provide as much information as possible so we can help you. Thanks, Clare
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