Server Disconnected You - A user from your account is already playing on this server!

[EarthBoundX5]

My friends and I have been playing 7 Days to Die on a dedicated server for years now without any issues.  However, we recently encountered an issue that we're unable to find much information on and no fixes have worked.

 

I can login fine, but when my buddy logs in he is presented with the following error:

 

Server Disconnected You:

A user from your account is already playing on this server!

 

Background / Attempts to Fix

1. We both upgraded our clients to A20.1.

2. I upgraded the Dedicated Server to A20.1.

3. We both logged in.

4. Buddy Received Error

5. Restarted Dedicated Server software, no change.

6. Restarted Server, no change.

7. Kick command for buddy's Name and ID, no change

8. Deleted buddy's profile on the Server, no change.

9. Restored Server to previous backup prior to upgrading Dedicated Server software.  Downgraded clients to A20.  No change.

10. Deleted buddy's profile on the Server, no change.

 

At this point, we were out of options and ideas.  We had just played fine the weekend before, and no changed were made to the Server in that time.  We were thoroughly confused, and the only indication of an issue appears in the logs saying that a player with his Username is already on the server, giving him a new name of Username(1).  I have no issues logging in.

 

Here is my buddy's client logs:

https://pastebin.com/2TQQ41h7

 

Here is the terminal window output from the last attempt on the Dedicated Server:

https://pastebin.com/uZVAhtnz

 

Here are all the Dedicated Server logs from the last attempt:

https://pastebin.com/SrEqLYtK

https://pastebin.com/muvGwE05

https://pastebin.com/RTzuVgGh

https://pastebin.com/bTS2Yv5m

https://pastebin.com/u5e33Qp1

https://pastebin.com/mPXaUmC1

https://pastebin.com/AmZ3kJ3r

 

I have logs from the A20.1 initial test as well, if that is required.

 

Can someone please help me figure this out, until it's fixed, we are unable to play as we normally do.

 

Thanks!

[Star69]

Some odd stuff in some of the logs. I’m assuming you can join the server just fine, correct? When you delete his profile, are you deleting a total of 3 files from the saves folder and your sure that your picking the correct world? Player files are map specific so you need to be sure that you’re in the correct save. Also, have your buddy have the game launcher show up, select tools tab and check all boxes then hit clean. Warning, this will delete all of his saves even single player games. Next have him verify game files twice. Reboot the server then have him try to join.

[BFT2020]

Also make sure that security software is not blocking his game.

[EarthBoundX5]

6 hours ago, Star69 said:

Some odd stuff in some of the logs. I’m assuming you can join the server just fine, correct? When you delete his profile, are you deleting a total of 3 files from the saves folder and your sure that your picking the correct world? Player files are map specific so you need to be sure that you’re in the correct save. Also, have your buddy have the game launcher show up, select tools tab and check all boxes then hit clean. Warning, this will delete all of his saves even single player games. Next have him verify game files twice. Reboot the server then have him try to join.

Yes, I was able to join perfectly fine.  He was not.

 

Yes, when deleting the profile I deleted all 3 files and double checked now and confirmed with certainty it was from the correct world.

 

I'll see if he can run the clean up process tomorrow.  I'm assuming retaining the single player saves is just a matter of backing them up and restoring?  Or does cleaning destroy more?

 

Should note, we did verify game files via Steam.

 

 

4 hours ago, BFT2020 said:

Also make sure that security software is not blocking his game.

Fair point, but we've been playing for years.  He's also using Linux for reference, but this is not new and has been his process for at least the last 2 years since he cut ties with Windows (lucky man, haha).

 

[Star69]

If he wants to keep any saves he can just make a copy and save it somewhere else and put them back once this issue is resolved. With the cleaning process, we are trying to remove any remnant of your world off of his system. A final thing to check in your serverconfig.xml, what is persistent profile set to?

[EarthBoundX5]

6 hours ago, Star69 said:

If he wants to keep any saves he can just make a copy and save it somewhere else and put them back once this issue is resolved. With the cleaning process, we are trying to remove any remnant of your world off of his system. A final thing to check in your serverconfig.xml, what is persistent profile set to?

I figured this was the case, just wanted to make sure.

 

My serverconfig.xml has persistent profiles set to true.

[Beelzybub]

55 minutes ago, EarthBoundX5 said:

My serverconfig.xml has persistent profiles set to true.

Try setting it to false after stopping the server.