Player falling under the ground (multiplayer)

[pewi]

Hi, one of my friends has a problem playing on my server (hosting asg), me and 3 other people can play normally.

When we played on the version a19 everything was fine (same hosting, same friend's device, but 1 year ago). 

 

When he runs around the map, after 30sec - 5min he will falling under the ground.

If he was in the water, he will be there - but he can't go on the ground.

Teleport commands don't work during this time - I can't teleport him and he can't teleport.

 

• Verified the game files on steam - doesn't help
• Uninstall -> delete from registry -> run ccleaner -> restart windows - doesn't help (he did it 2 times)
• Connecting to another public server - doesn't help
• Update windows/GPU drivers - doesn't help
• Starting without mods and on the Nevzgane map - doesn't help
• Set the game graphics to the lowest  - doesn't help

 

If he create a new public game directly in the game then the problem doesn't exist - or maybe it's much harder to reproduce it.

Thanks for any help.

 

Server log:

https://pastebin.com/yCCHjV0Y

 

Game log:

https://pastebin.com/amJPQ4YK

[Beelzybub]

3 hours ago, pewi said:

Verified the game files on steam - doesn't help

The user is not launching the game from the steam folder, so verifying files will not work.

Try launching from Steam after verifying.

[pewi]

Sorry for the delay, but my friend was sick yesterday.

Today he verified game files two times and launched the game from steam, but that doesn't solve the problem:(

 

serverlog:

https://pastebin.com/mwb5HLkL

 

gamelog:

https://pastebin.com/ri4ScaQx

[Beelzybub]

On 11/17/2022 at 11:58 AM, pewi said:

that doesn't solve the problem

The player tries to spawn in a position that is well outside the map. The server corrects this initially, but then the player's position is again placed well outside the map dimensions. Try deleting the player profile on the server and test again. If you want to pm me the server data I'll try to connect and see if I can find a problem.

[pewi]

21 hours ago, Beelzybub said:

The player tries to spawn in a position that is well outside the map. The server corrects this initially, but then the player's position is again placed well outside the map dimensions. Try deleting the player profile on the server and test again. If you want to pm me the server data I'll try to connect and see if I can find a problem.

 

The server fixed his position and he was able to play normally, but after 30 seconds of running he just fell again.

Today I deleted his profile from the server side.

 

Today he also did:

• Verified game files 5 times
• Added Steam folder and savefolder to antivirus exclusions (Windows Deffender)
• Used cmd command : netsh winsock reset

 

But it's all for nothing, the problem still exists ;/

 

new serverlog:

https://pastebin.com/44t4xtPm

 

new gamelog:

https://pastebin.com/djGH2TxE

[Beelzybub]

I was able to connect to the server and completed the opening quests without any issues.

I don't think the server has any problems.

 

What files did you delete from the server to remove the player profile?

[pewi]

I deleted all files in the folder in path: Saved/World/Navezgane/GameName/Player

 

Me and 2 other players don't have any problems at all. Only he has these problems.

I think it can be a network problem, becouse sometimes (before falling) there are strange things around. 

 

• He can do anything one the map normally, but for him other players are stuck in the place
• One time I saw him when he cut a tree and 10 zomebies attacked him (he couldn't see them and he didint take any damage -  they didn't exist for him at this time). But when I come closer to him and try to hit zombies, then they were damaged. 

 

These commands also didin't help:

• DISM /Online /Cleanup-Image /RestoreHealth
• ipconfig /flushdns 
• netsh int ip reset
• restart windows

Edited November 19, 2022 by pewi (see edit history)

[aprodigy]

kinda the same here, sadly... and i tried a lot more than you, haha

[Beelzybub]

1 hour ago, pewi said:

I think it can be a network problem

I agree, here are some things to check related to network issues in this game.

 

    1: AntiVirus: Add a folder exception for the game folder and the save folder
       in your antivirus software. (on both client and server)
    
    2: Use Ethernet, not Wifi.

       WiFi is half-duplex and subject to interference and latency.

    

    3: oem gaming and lighting software like Gamefirst from Asus, Dell, HP, Corsair, etc.

       Uninsall all this junkware.
    
    4: VPN or proxy: Use split tunneling to add an exception for the game.
       Or turn off the vpn. (both clients and server)

Another thing I've been seeing lately is routers that have security

features enabled that interfere with game connections.

[aprodigy]

nope...

 

regarding #1: i tried the game playing with linux and there definately was no such thing as an antivirus (not even clamav) installed

 

#2: been there, done that - didn't make a difference

 

#3: not available with linux (or macos, which i tried, too)

 

#4: my server is didcated, is around 180 bucks a month and located in falkenstein at hetzner. all 7dtd services are available publicly, all necessary ports are opened - a vpn is not in use by any of us three.

[pewi]

2 hours ago, Beelzybub said:

I agree, here are some things to check related to network issues in this game.

 

    1: AntiVirus: Add a folder exception for the game folder and the save folder
       in your antivirus software. (on both client and server)
    
    2: Use Ethernet, not Wifi.

       WiFi is half-duplex and subject to interference and latency.

    

    3: oem gaming and lighting software like Gamefirst from Asus, Dell, HP, Corsair, etc.

       Uninsall all this junkware.
    
    4: VPN or proxy: Use split tunneling to add an exception for the game.
       Or turn off the vpn. (both clients and server)

Another thing I've been seeing lately is routers that have security

features enabled that interfere with game connections.

 

1. Both were added to exceptions

2. He can't do it right now (he didn't take a cable with him)

3. He doesn't have any game boosters

4. VPN is off

 

I did ask him to set his phone (lte) as an acces point. After 20min in game everything was fine. When he switched to his router (1und1 dls provider) then problem return after 30sec in game. 

 

So the problem is with his router or with the internet provider.  

 

 

he used 2 times a cmd command pathping ServerIP:

 

Edited November 20, 2022 by pewi (see edit history)

[Star69]

The tracert looks clean. Maybe if he uses ethernet cable things will improve. 

[Beelzybub]

4 hours ago, aprodigy said:

kinda the same here, sadly... and i tried a lot more than you, haha

You seem to be talking about a completely different setup than this thread is addressing.

Creating your own thread may yield better answers for you.