TheHeroicZ Posted June 7, 2022 Share Posted June 7, 2022 Hello All, My father-in-law has been playing 7 days religiously for two or three months now. Ever since the beginning of playing, it has crashed almost daily (use to be hourly). It sometimes wipes his character, sometimes only sets him back a few minutes or an hour. He is the most devoted man as he has dealt with it ever since playing it clocking in 523 hour (thats a lot of crashes). I have tried everything I can think of to prevent these crashes. Even going into the BIOS to tweak some stuff to reduce it. I do believe it may be an EAC related issue (as the event log has an error others have seen with other EAC crashes). If you'd like to see that error code, let me know and I can post it. As for now, here is one of the many logs before a crash. https://pastebin.com/Nh2PtryC Windows 11 Gigabyte B560 DS3H AC-Y1 11th Gen Intel i7-11700F 16GB 1TB SSD Let me know if there is anything else needed! Link to comment Share on other sites More sharing options...
TheHeroicZ Posted June 7, 2022 Author Share Posted June 7, 2022 I wanted to add: Mods are included but have been removed with continual crashes with or without mods. EAC is disabled in the startup menu. Link to comment Share on other sites More sharing options...
Jugginator Posted June 7, 2022 Share Posted June 7, 2022 By computer game crashes, do you mean the entire computer crashes or just the game? Link to comment Share on other sites More sharing options...
TheHeroicZ Posted June 7, 2022 Author Share Posted June 7, 2022 2 hours ago, Jugginator said: By computer game crashes, do you mean the entire computer crashes or just the game? It is random and both. Sometimes hard crash and sometimes just the game. Totally random. Link to comment Share on other sites More sharing options...
Beelzybub Posted June 7, 2022 Share Posted June 7, 2022 3 hours ago, TheHeroicZ said: here is one of the many logs That log is quite old and from version 20.4. Has he updated to 20.5? Can you post a recent log? Link to comment Share on other sites More sharing options...
Fox Posted June 7, 2022 Share Posted June 7, 2022 The most common reason for having both random crashing to desktop and restarts is ram errors. Try wiping the ram stick contacts (very carefully) and reseat the sticks to see if that helps. You can also do a free Memtest86 test to see if there's any errors. The DOS version of the test works better, but few ppl know how to do it that way. 1 Link to comment Share on other sites More sharing options...
TheHeroicZ Posted June 7, 2022 Author Share Posted June 7, 2022 @BeelzybubI'll get the latest log posted on here tomorrow! @FoxI will give it a shot with the memtest. What's best to rub the ram stick contacts? Alcohol? Or is that too strong? Thanks you for the suggestions everyone! Link to comment Share on other sites More sharing options...
Fox Posted June 7, 2022 Share Posted June 7, 2022 2 hours ago, TheHeroicZ said: I will give it a shot with the memtest. What's best to rub the ram stick contacts? Alcohol? Or is that too strong? Thanks you for the suggestions everyone! Just a simple dry tissue will work (nothing abrasive). No solvents or liquids of any kind are needed. If you have canned air or air compressor, it's always good to give the PC a blast and be sure to blast the ram slots too. Dust tends to build up on ram sticks over time, especially if you're using stock CPU coolers since those blast the air straight onto one of the ram sticks. 1 Link to comment Share on other sites More sharing options...
Jugginator Posted June 7, 2022 Share Posted June 7, 2022 Also, it can be useful to check out eventviewer, look for a critical at the time of a crash. 1 Link to comment Share on other sites More sharing options...
TheHeroicZ Posted June 7, 2022 Author Share Posted June 7, 2022 Just now, Jugginator said: Also, it can be useful to check out eventviewer, look for a critical at the time of a crash. Ya, I have done that several times and it gives out an error that when searching online, appears to lead to EAC problems (from other games that use EAC). I can try to get the error code later and post it here. Link to comment Share on other sites More sharing options...
Jugginator Posted June 7, 2022 Share Posted June 7, 2022 1 minute ago, TheHeroicZ said: Ya, I have done that several times and it gives out an error that when searching online, appears to lead to EAC problems (from other games that use EAC). I can try to get the error code later and post it here. Ahh okay. Yeah that can also point to a RAM issue. EAC runs checks on what's loaded into RAM, which if you have instabilities it can cause issues like such. Running XMP or any altered ram timings/frequencies? May be worth going into your BIOS and running a "default settings". Link to comment Share on other sites More sharing options...
TheHeroicZ Posted June 7, 2022 Author Share Posted June 7, 2022 1 minute ago, Jugginator said: Ahh okay. Yeah that can also point to a RAM issue. EAC runs checks on what's loaded into RAM, which if you have instabilities it can cause issues like such. Running XMP or any altered ram timings/frequencies? May be worth going into your BIOS and running a "default settings". Good thinking on that. My father-in-law wouldn't be messing with any overclocking or general settings. It is a pre-built however. He has pulled the ram out and reseated it a couple of times. However, people are suggesting RAM a lot. I will get him to wipe it, reseat it, and maybe run that ram memory test application to see if any errors or crashes occur. Link to comment Share on other sites More sharing options...
Jugginator Posted June 7, 2022 Share Posted June 7, 2022 (edited) Now, if the ram IS failing, sometimes giving it a tiny bit more voltage can give it the stability it needs. I've been there a cpl times with sticks. And yeah, if my timings and such aren't stable (I am a tweaker, it took about a month of tinkering to get the tightest/fastest combination on my main sticks) I will fail EAC integrity checks sometimes if not crash. 10 hours ago, Fox said: Just a simple dry tissue will work (nothing abrasive). No solvents or liquids of any kind are needed. If you have canned air or air compressor, it's always good to give the PC a blast and be sure to blast the ram slots too. Dust tends to build up on ram sticks over time, especially if you're using stock CPU coolers since those blast the air straight onto one of the ram sticks. Heh funny you mentioned that. I worked on a computer with an unstable ram stick once and there were a few animal hairs trapped in the slot, my guess is the ram got seated on top of the hairs that were laying on the slot and pushed them inside it lol. Edited June 7, 2022 by Jugginator (see edit history) Link to comment Share on other sites More sharing options...
TheHeroicZ Posted August 31, 2022 Author Share Posted August 31, 2022 On 6/7/2022 at 12:39 AM, Fox said: The most common reason for having both random crashing to desktop and restarts is ram errors. Try wiping the ram stick contacts (very carefully) and reseat the sticks to see if that helps. You can also do a free Memtest86 test to see if there's any errors. The DOS version of the test works better, but few ppl know how to do it that way. This is quite late. But we finally ran the memtest86 on the system and it passed with no problems. However, crashing is still consistent. Any other suggestions? Link to comment Share on other sites More sharing options...
Fox Posted August 31, 2022 Share Posted August 31, 2022 1 hour ago, TheHeroicZ said: This is quite late. But we finally ran the memtest86 on the system and it passed with no problems. However, crashing is still consistent. Any other suggestions? memtest isn't always 100% with the results, more like 95% accurate. I had brand new ram once where it would pass the test 50% of the time, which is why they recommend you to do 3 passes (which takes forever, but sometimes it's worth it). Pre-built systems more than likely have heat issues, try removing the side panel (and put a desk fan or something at it if possible) and see if it still crashes. If it does still crash but takes much longer before it crashes, it may be a number of things getting hot which could cause a crash. The motherboard itself for example could be getting too hot (pre-builds ALWAYS come with the crappiest / cheapest motherboards on the market, which means they usually come with undersized heatsinks on the hot parts and when they get hot, they become unstable, especially if there's not enough ventilation in the case). Aside from that, check file integrity of game files in Steam. You also haven't mentioned what GPU he has. If it's an AMD based GPU, then update the drivers. Those cards almost always have some kind of issue at some point in my experience. Link to comment Share on other sites More sharing options...
TheHeroicZ Posted August 31, 2022 Author Share Posted August 31, 2022 2 hours ago, Fox said: memtest isn't always 100% with the results, more like 95% accurate. I had brand new ram once where it would pass the test 50% of the time, which is why they recommend you to do 3 passes (which takes forever, but sometimes it's worth it). Pre-built systems more than likely have heat issues, try removing the side panel (and put a desk fan or something at it if possible) and see if it still crashes. If it does still crash but takes much longer before it crashes, it may be a number of things getting hot which could cause a crash. The motherboard itself for example could be getting too hot (pre-builds ALWAYS come with the crappiest / cheapest motherboards on the market, which means they usually come with undersized heatsinks on the hot parts and when they get hot, they become unstable, especially if there's not enough ventilation in the case). Aside from that, check file integrity of game files in Steam. You also haven't mentioned what GPU he has. If it's an AMD based GPU, then update the drivers. Those cards almost always have some kind of issue at some point in my experience. I will try all these suggestions. He has a gigabyte 3070. Updates have been updated over the months with no change. Gonna investigate heat issues with CPUz and report back. Link to comment Share on other sites More sharing options...
Jugginator Posted August 31, 2022 Share Posted August 31, 2022 Honestly if it's under warranty I would send it in. These issues scream hardware failure, better now while it's free than realize there were faulty parts right after the warranty ends and you're stuck with a brick. 1 Link to comment Share on other sites More sharing options...
Fox Posted August 31, 2022 Share Posted August 31, 2022 Ya, one thing I always do when building a new system (in this case a pre-built system) is abuse the crap out of it... stress it out as much as possible for at least a half hour. Run stress tests on everything (GPU, CPU, Ram, SSD, PSU, Motherboard, etc). If just one of those stress tests fail, I RMA the part right away, no exceptions. If it's a Dell / Alienware though... good luck. Those scam artists love to sell ppl a dozen warranties for a single product, but when it comes to honoring that warranty, they look for any excuse to bail. Link to comment Share on other sites More sharing options...
TheHeroicZ Posted September 2, 2022 Author Share Posted September 2, 2022 Well fella's, We tried the Memtest 2 times and then tried taking the side panel off and blowing a fan into it. Sure enough, that fixed it. It only crashes in 7 Days and I assume that that it just uses parts of the MOBO that get extra hot. The GPU was cool, CPU cool but other parts of the MOBO was reaching 80+. That being said, new fans have been ordered and gaming is being done with the side panel off. Thank you all for your diligent effort in helping. 2 Link to comment Share on other sites More sharing options...
Jugginator Posted September 3, 2022 Share Posted September 3, 2022 (edited) 4 hours ago, TheHeroicZ said: Well fella's, We tried the Memtest 2 times and then tried taking the side panel off and blowing a fan into it. Sure enough, that fixed it. It only crashes in 7 Days and I assume that that it just uses parts of the MOBO that get extra hot. The GPU was cool, CPU cool but other parts of the MOBO was reaching 80+. That being said, new fans have been ordered and gaming is being done with the side panel off. Thank you all for your diligent effort in helping. Interesting, though. Usually motherboard parts are the coolest, mine doesnt get hotter than 36 - 40c under stress. What mobo is it? That sounds... dangerous hitting 80+c lol Idk, I may still want to contact the warranty department, 80C on the motherboard just isn't right Edited September 3, 2022 by Jugginator (see edit history) Link to comment Share on other sites More sharing options...
TheHeroicZ Posted September 3, 2022 Author Share Posted September 3, 2022 15 minutes ago, Jugginator said: Interesting, though. Usually motherboard parts are the coolest, mine doesnt get hotter than 36 - 40c under stress. What mobo is it? That sounds... dangerous hitting 80+c lol Idk, I may still want to contact the warranty department, 80C on the motherboard just isn't right It's a gigabyte mobo. I think the fans they installed are just garbage. We've dealt with this company several times over the several months including THREE RMA's for bad GPU's so we've given up and so we got better fans on the way. We got the build cheap on black friday as well. So it may not be under warranty anymore. Link to comment Share on other sites More sharing options...
Jugginator Posted September 3, 2022 Share Posted September 3, 2022 (edited) 3 minutes ago, TheHeroicZ said: It's a gigabyte mobo. I think the fans they installed are just garbage. We've dealt with this company several times over the several months including THREE RMA's for bad GPU's so we've given up and so we got better fans on the way. We got the build cheap on black friday as well. So it may not be under warranty anymore. Hmm. Maybe try to see if gigabyte will RMA it. Honestly, if I turn all my fans off my motherboard still doesn't get much above 40, my cpu or gpu will peg out on max temps long before my mobo gets warm, well, that's including the other one I had in my secondary rig and the one in my gf's computer she games on and I use as another test rig sometimes. Could be wrong tho, maybe that model just gets hot and needs extra cooling. Side note, I really hate most manufacturers for consumer level computers... they just don't care. It's sad. Edited September 3, 2022 by Jugginator (see edit history) Link to comment Share on other sites More sharing options...
Fox Posted September 3, 2022 Share Posted September 3, 2022 (edited) I had a hunch it might of been the motherboard given the name brand, especially since we ruled out the ram. With Gygabyte having a terrible reputation lately for exploding PSUs and using cheap parts on budget products (but do their best to at least make them look good)... it makes sense that a pre-built system with the cheapest parts would result in possible issues like this. Best solution is to replace the motherboard with a different name brand motherboard (Asus or MSI are usually pretty good). Just make sure all the other parts are compatible with it. Quick fix, more case fans... drill some holes if the front panel is stupidly made in a way that blocks airflow. If it's all glass, then well, remove that glass I guess. Dice roll fix, it's possible it could be as simple as bad thermal paste on the hot component where the heatsink is placed on. If no heatsink, then buy one, if thermal paste is applied, you could try to find a larger compatible heatsink to replace it with. This solution could be quite the hassle though. Keep in mind that just keeping the temps low enough to prevent it from crashing doesn't mean damage couldn't still happen long term. Try to find a way to dramatically lower that temperature so as to not have to revisit this issue again in the future. Edited September 3, 2022 by Fox (see edit history) 1 Link to comment Share on other sites More sharing options...
Fox Posted September 3, 2022 Share Posted September 3, 2022 1 hour ago, Jugginator said: Side note, I really hate most manufacturers for consumer level computers... they just don't care. It's sad. Totally agree with you there... so many bad companies out there, so few good ones. 1 Link to comment Share on other sites More sharing options...
Jugginator Posted September 3, 2022 Share Posted September 3, 2022 Just now, Fox said: Totally agree with you there... so many bad companies out there, so few good ones. Yeah... you'd think with how expensive rigs are they would put a little effort into customer care and quality but nope. Also, I think most motherboards have a thermal limit at 80c Link to comment Share on other sites More sharing options...
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