Helping a friend that gets random disconnects

[stueck0514]

Hey guys, my friend and I play pretty much every day, and he gets random timeouts on his game. I have attached the last log file of when he timed out. Does anyone know what could be causing this? We are in discord but he only drops out in the game.

https://ufile.io/d66r13jw

 

[stueck0514]

https://pastebin.com/MJEdip12

[Star69]

There is nothing in that log to suggest what is happening. Any chance you could post the server log that shows the friend dropping out?

[stueck0514]

32 minutes ago, Star69 said:

There is nothing in that log to suggest what is happening. Any chance you could post the server log that shows the friend dropping out?

This isn't the same day but it happens every day:

 

https://pastebin.com/LKmrsuxU

[Star69]

Looks like he’s getting kicked by EAC, the anticheat program. I don’t understand that error, maybe someone else will chime in. If it’s a private server for you and your friends, just turn off EAC on the server and see if that solves his issue.

[stueck0514]

Thanks for the input! I have turned off the EAC and will see how it goes tomorrow.

Edited December 27, 2021 by stueck0514 (see edit history)

[stueck0514]

It is still a no-go for him and now we have another player that has been having the same issues (which has just been brought to light). The 2nd player has been having issues since the server started, so it was not effected by the EAC being turned off.

 

New paste:

https://pastebin.com/7En58PNj

[stueck0514]

new pastebin, this should help out a lot more since this was realtime:

 

https://pastebin.com/t1DSi5d7

 

[Beelzybub]

Might be AV interfering with the connections. Have they excluded the game and save folders from AV scans?

[dimko]

from one of your paste bins:

 

WARNING: Shader Unsupported: 'Legacy Shaders/Bumped Specular' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?
ERROR: Shader Legacy Shaders/Bumped Specular shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
WARNING: Shader Unsupported: 'Legacy Shaders/Bumped Specular' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?

WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?

Looks like OS/hardware woes.

 

What OS friend has?

What hardware?

Is this a laptop?

I take it back.

2021-12-28T17:34:06 1423.432 INF NET: LiteNetLib: Client disconnect from: 86.138.168.133:61108 (Timeout)

 

This to me suggests connection issues. Which COULD trigger problems with steam authentication, which could result in VAC validation failure, as Star69 suggested.

 

Run 10000 pings to 8.8.8.8 on friend's computer and see if there is a packet loss.

[meganoth]

1 hour ago, dimko said:

from one of your paste bins:

 

WARNING: Shader Unsupported: 'Legacy Shaders/Bumped Specular' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?
ERROR: Shader Legacy Shaders/Bumped Specular shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
WARNING: Shader Unsupported: 'Legacy Shaders/Bumped Specular' - All subshaders removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?

WARNING: Shader If subshaders removal was intentional, you may have forgotten turning Fallback off?

Looks like OS/hardware woes.

 

Shader warnings are usually harmless and I would guess the worst that could happen would be that the player sees orange shapes in his world. But I could be wrong here, I am not an expert on Unity

 

1 hour ago, dimko said:

 

What OS friend has?

What hardware?

Is this a laptop?

I take it back.

2021-12-28T17:34:06 1423.432 INF NET: LiteNetLib: Client disconnect from: 86.138.168.133:61108 (Timeout)

 

This to me suggests connection issues. Which COULD trigger problems with steam authentication, which could result in VAC validation failure, as Star69 suggested.

 

It could also just be the result of the server throwing out the client because of EAC violations or something else.

 

1 hour ago, dimko said:

 

Run 10000 pings to 8.8.8.8 on friend's computer and see if there is a packet loss.