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HOW TO REPORT AN ISSUE ---- Please Read Before Creating New Threads ----


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NOTE: If you have a PC Bug Report, or are a Console player, you are in the wrong section!


Howdy folks,


If you're reading this, you're probably thinking about starting a thread for help with an issue. This post is intended for you to understand what we need in order to assist you properly, and how you can give it to us.


Threads created without the information outlined in this post are not likely to get you a good resolution. (Most likely you will simply be re-directed to this thread to get instruction on posting the information we need to help you.)

Also note, some of this posts content is blatantly copied from Alloc's sticky in the Bug Report forum.


Generic Stuff

First of all if you are having a problem running the game on Windows make sure to try out the "Launch without AntiCheat" (EAC) option and see if that fixes your problem. If it does still continue with the reporting process but indicate that your problem seems to be related to running the game with the AntiCheat.


Also make sure to get answers to the following question before posting if the problem is related to an in-game aspect:

  • Did you start a new game and re-create the issue?
  • Have you validated your files through Steam?
  • After validation, did you re-try with a brand new game?


Basic Rules for Posts

  • Use the search first! (I know, the engine sucks. Try wording it a couple of different ways.)
  • One issue per thread please.
  • Short thread title giving a quick info on what the issue is.
  • Try to select the thread Prefix that is fitting most to your system/issue. (Mac, Windows, Dediated, Linux, EAC)
  • Be as concise as possible, e.g. what happened / is the problem, how did you get to that point.
  • Please provide full information on the game type. SP, MP local, MP dedi. If MP, are you hosting it, or is someone else?
  • Please state if you, (or the hosted server), are using any mods. Also state what they are.
  • Provide the log file of the game (see below)
  • Provide the log file of the server (if applicable)
  • If it is about a performance, compatibility issue or anything like that provide system stats (Speccy is an excellent tool to publish system information.)


Log Files

Depending on where you were experiencing a problem, please provide either the log from the client, the server, or both.

  • If you were playing single-player, hosting a multiplayer game with the game or were playing a multiplayer game but do not have any way to get a copy of the server's log: provide your client's log
  • If you were playing multiplayer on a server that you can get the log of: Provide both your client's and the server's log
  • There is an error hosting a server: Provide the server's log


The logs typically reside in these locations:

  • Windows client
    • C:\Users\yourname\AppData\Roaming\7DaysToDie\logs a.k.a. %userdata%\7DaysToDie\logs
      Before A20.4 the logs were in the client folder. <gamefolder>/7DaysToDie_Data/output_log.txt


  • Windows client as dedicated started through startdedicated.bat

    • <gamefolder>/7DaysToDie_Data/output_log__<DATETIME>.txt


  • Windows dedicated server

    • <gamefolder>/7DaysToDieServer_Data/output_log.txt


  • Windows dedicated server started through startdedicated.bat

    • <gamefolder>/7DaysToDieServer_Data/output_log__<DATETIME>.txt


  • MacOS

    • <homefolder>/Library/Logs/Unity/Player.log


  • Linux client calling the executable manually

    • <homefolder>/.config/unity3d/The Fun Pimps/7 Days To Die/Player.log


  • Linux client using the default start scripts (or through Steam)

    • <gamefolder>/7DaysToDie_Data/output_log__<DATETIME>.txt


  • Linux dedicated server calling the executable manually

    • <homefolder>/.config/unity3d/The Fun Pimps/7 Days To Die - Dedicated/Player.log


  • Linux dedicated server using the default start scripts (or through Steam)

    • <gamefolder>/7DaysToDieServer_Data/output_log__<DATETIME>.txt


  • Linux dedicated server with management scripts

    • /home/sdtd/instances/<instancename>/logs/output_log__<DATETIME>.txt


Please find the appropriate file, open it, copy everything. Then go to http://pastebin.com, paste all the text in there, click Submit and then post the link in the thread itself. If the log content is too big to be pasted on pastebin.com, try https://justpaste.it/ or attach the log file to the thread.


Please, make sure you read the stuff above and provide as much information as possible in your thread. This makes life easier for everyone, and makes it much more likely for you to get the help you need.




Edited by SylenThunder (see edit history)
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