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Sorry that it took me so long to reply again, just wanted to make a last post to keep you updated and say that the problem is now fixed. I followed @unholyjoe's suggestion and asked him to move his game install to another disk (an SSD one). Since then he had no more problem. I still find it strange that a problem on the client side (here, the game crashing because of HDD issue) can make the file on the server's side corrupted, but now that we know how to avoid that, it's good for us! Thank you again to all of you.

Note for clarity: I realise that I may have done a slight mistake while translating in english ; since our last wipe, there is only one player who is still facing the empty .ttp file problem. In addition, every other players have output_log file (e.g. I do have them), it's only this specific player who doesn't. 1/ We always used the latest build, on the unstable branch when A20 was only on unstable, then on stable. The current problem (when the file went empty) occured on aa20b238 2/ The server is rented 3/ I didn't knew there was an option to not use EOS ? We just used the default settings of the server from our hosting company. Where can I check this ? 4/ After removing the .ttp file, the player was able to join the server (but with a new, empty profile) 5/ In order to test a theory I had, I asked the player to move the game to another hard drive (uninstalling it fully, then reinstalling it on the main harddrive of the computer instead of an external hard drive). When he did that, he started to have some output_log again. Here they are: Player output_log 1: http://gofile.me/5ijmE/eWDNuJgco Player output_log 2: http://gofile.me/5ijmE/1jyKsjSyj Please note that both of those output files were made AFTER that I deleted the incorrect file, so the player was able to login again - but I would like to avoid the file to become corrupted again as it's already the fifth time this player have to restart from 0. In addition, the server's output_log is too big for me to put on pastebin (a bit more than 5Mb, where pastebin allow up to 512Kb). However, here is a link to download it in order to have a better view of it: http://gofile.me/5ijmE/rz5sLVfJA

No, they don't 😕 . To be more precise, they do have a logfile up until the day they switch from unstable to stable (the day A20 went stable), and none since then.

They did start the game from Steam (they did it while sharing their screen with me)

Hello, Sorry for the delayed answer, I had to wait for the problem to happen again in order to gather all the needed informations. Here are the informations you asked for : - Did you start a new game and re-create the issue : yes, we wiped the server a few weeks ago and the issue is still there - Have you validated your files through Steam : yes, the users who have the problem did reinstall the game, and so did we on the server. - After validation, did you re-try with a brand new game : yes (when we reinstalled we wiped) - What happened / is the problem: sometimes, when players (mostly one since we changed server) try to reconnect, the .ttp file of their profile turn almost empty (here is an exemple: http://gofile.me/5ijmE/Dcb8xiobm ). When they have this problem, they cannot login anymore, and they have this console message when trying: http://gofile.me/5ijmE/xpJVgKvi0 . The only solution we have so far is to remove the ttp file (or replace it with an older save). - Game type : MP dedi, hosted by g-portal - There is no mod on the server Client log: the player that have this issue now have no log (the game doesn't seems to generate them), and I don't know why ? Server log: https://justpaste.it/7mph4

Hello, I'm am one of the managers of a private server hosted by a server rental company. Since the beginning of the Alpha 20 (including the pre-stable release), we are facing a problem : some player's ttp file turn either empty, or to a 1kb file, and the player are suddenly unable to login. As far as I can tell, they didn't do anything suspicious. They are usually playing, then start to have trouble / crashes and when they try to reconnect, they cannot. The server have 0 mods installed, Twitch integration is desactivated, and we created a new map for the A20. We though that it may be an hardware problem, so we asked and got our server moved to another physical machine, but the problem keep being there. Would you have any idea of why that could happen ? Thank you !