[Windows Xbox GamePass for PC 20.4 (b42) Clients Crashing to Desktop Consistently ~30 Minutes with Dedicated Vanilla Hosted Server]

To update again, the official response from G-Portal was as follows:

 

Hello,

 So long story short, This is the steam version of the game so running any other versions of the game does not guarantee the server will work for you unfortunately. We do not host any other versions aside from the Steam version of 7DTD. 

Hello,
 

So there appears to be some confusion regarding what is now multiple PC clients with the Windows store/Xbox GamePass for PC version.

 

After this, we tested on a Frag.gz hosted server and also a BlueFang hosted server and received the same results (although the first CTD on the BlueFang server was at 15 minutes with the rest at the expected 30 minute intervals).

[Windows Xbox GamePass for PC 20.4 (b42) Clients Crashing to Desktop Consistently ~30 Minutes with Dedicated Vanilla Hosted Server]

I have submitted a ticket to G-Portal support for the 30 minute disconnects, but I don't have any specifics on what the Windows store/Xbox GamePass for PC clients are trying to do at 30 minute intervals causing the issue vs. the Steam client which does not have that issue to help identify the issue for the server hosting provider.

 

 

However, as stated above I believe the 7D2D clients actually crashing to desktop when the issue occurs is a 7D2D issue that should not happen when a server side issue occurs.

 

Please let me know if I can provide any additional information.

[Windows Xbox GamePass for PC 20.4 (b42) Clients Crashing to Desktop Consistently ~30 Minutes with Dedicated Vanilla Hosted Server]

To update this bug post:

 

I continued testing this issue with the help of @Beelzybub and I was able to connect to their test server and remain connected without a crash to desktop for ~60 minutes.

 

After that test, I connected to another public server and I was able to remain connected without a crash to desktop for ~60 minutes.

 

Based upon these results, my current assumption leads to the idea that adding XBL authentication to the 7D2D PC version likely added additional port/protocol requirements and possibly something is happening with the XBL authentication/verification at almost exactly 30 minutes that is not allowed by the G-Portal hosted 7D2D server causing the issue with Windows store/Xbox GamePass for PC clients that does not appear to be an issue for Steam clients on the same server.

 

I've attempted to find a list of 7D2D port/protocol requirements after the PC Windows store version to see what may have changed (and may not be allowed on the G-Portal server), but so far all I can find is the standard port forwarding information.

 

As such, the root cause appears that it could be something with the hosted server config, firewall config, etc. for the Windows store/Xbox GamePass for PC clients only.; however, I would expect that if the 7D2D server has an issue with authentication the 7D2D clients should 1) not crash to the desktop and 2) log an appropriate message in the client output log to indicate the source of the issue.