EOS Player Does not Exist Error

Appreciate the report, but we will need more information in order to try and identify the problem.

 

Here is a paste of the launcher log https://pastebin.com/3c2nBieN

 

and the player log which will show the error we are getting when we try to group.  

 

https://pastebin.com/ZZxGGwPc

Any chance you can get the other players log so we can see if there are any problems on their end?

https://pastebin.com/iqSm1Qai
 

yes thanks for looking into this for us.  

Appreciate the logs, but would it be possible to have the two of you try it again and upload both of those logs. the logs posted appear to be from different sessions so can't be compared properly. Sorry I didn't get back sooner but a bit sick ATM.

Not for the next week sorry. Censeve is taking a short break so we wont be playing together for this week. We will get you the logs as soon as able though.

No worries man, life happens as we all understand. I just hope we will be able to figure this out so you and your friend can get back to enjoying the game together.

OK, not sure why but the output file has not updated despite just having the error occur. Is therre something I need to change to make it? last output files show as a week ago

 

Okay got the error again after day 88.  We've wiped our game / map and characters which usually fixes it but absolutely nothing is working this time.  Here are both Pastes from today.  Maybe worth noting I'm in the US they are in the UK.

 

https://pastebin.com/eY408VBp is mine

 

https://pastebin.com/vUQszFi9 is my friends.

Thank you, will see if we can figure anything out from the new information.

Censeve could you post your log again or a new set of them please? It is showing as a "404 not found" now and the programmer can't do any troubleshooting without it.

https://pastebin.com/A4UV01Jq Here you go and thank you

Thank you for the quick reply, sent it back to the programmer.

Programmer is looking into it, and other support about it as well. If possible could you post logs from the server as well? There is no indication of what is causing it from the individual logs. Hoping the server logs might contain something. Sorry it seems to be such a convoluted issue to deal with, but this is not an issue we have encountered before.

Censerve. From the programmer working on this issue.

 

(Assuming that issue persists) can you ask them to provide logs with the “-debugeos=verbose” argument?

 

To do that, run the launcher and where it says Additional parameters please enter: -debugeos=verbose

 

Then with a full set of logs from both of you plus the server we're hoping to find something.

Yes we will try to get the larger log.  I'm using the 7d2d.net server but I can ask them for logs.  Reported the issue to them as well but they didn't see anything.  

My Pastebin from today https://pastebin.com/cgkBALtf

 

My friends https://pastebin.com/bCaqR8HM

 

The Server Log https://pastebin.com/RFVChmC5

Censerve, Is that all of Paxs log? Programmer believes it has been cut off.

We both wiped our games and all folders today and re-installed which normally fixes the issue for a brief time but still not working.  Here are the logs from today.  Thanks so much for your patience.  When we group Pax's game freezes completley so might be cutting off the end of the log.

 

Mine https://pastebin.com/rAkAv7uN

 

Pax https://pastebin.com/uFW2Q0vR

 

Server https://pastebin.com/CDUAmKYT

Really appreciate your working with us to help fix this issue. As I said, so far no one else is having the same issue so it's a real head scratcher for us.

@ Censeve From the programmer working on this issue:

 

 

Oh wow, freezing … if I got that right and looking at the older logs this behaviour is new though? I.e. before creating a voice party was failing too but it did not hang up on them?

Is this broken in both directions (i.e. no matter who’s the party leader)? Does the freeze always happen for the leader or always for Paxs?

Did they try changing the active mic/speaker for voice in the settings before creating a lobby (if they have multiple to select from) just to see if it might be related to the specific device?

While I do not recommend that for any reason normally can you ask if they would be ok with turning off any AV/FW for one test to see if anything like that interferes with the voice stuff?

 

It only happens to Pax and every time we group.  It started back in 20.3 and we've been able to wipe characters and reset servers but eventually it happens again.  Right now everything we have tried has not worked so we are just playing allies ungrouped.  We use discord for voice and have never used chat in game.  We did both disable  voice chat.  We will try changing around the voice settings.  We will try the AV/FW test and see.

 

Thanks

From programmer:

Definitely started in 20.*3*? As EOS Voice was only added in 20.4 (pretty sure at least) and I would not see how there could be any issue like that without being tied to EOS.

 

I thought 20.3 but we might be confusing ourselves, i know it was crashing in 20.4 and we rolled the server/installs back to 20.3 - that seemed to help at first but then started crashing again. Right now seeing some improvement (crashed me once) by turning off the chat and mic icons under players before grouping.

Our first crash seemed to be in 20.3 so we moved to 20.4 where it happened consistently.  Rolled back to 20.3 and still did not work.  What is working now is if we both click the voice and chat off in game before inviting in  20.4.