Game won't start after boot screen [A19-A20]

Thank you for reporting.

Since you've played the game before in a different alpha version,  lets make absolutely sure that you have a clean slate before we try to pinpoint the issue.

Be careful,  because doing this will delete all your save data as well.

Backup any games you wish to save from Appdata and put them somewhere else, like on your desktop. 

 

After backing up any important save games : 

1. Navigate to your main game installation folder
2. Open the launcher executable
3. Click Tools, Clean game data, make sure ALL of the boxes are checked as in this picture:

 

Here is a video  made by another QA staff if you prefer a visual walkthrough (it does cover a bit more).

 

After that, verify the file integrity TWICE through Steam to ensure it catches any invalid files (sometimes it doesn't do it right on the first try). Three times to be sure.

Hi! And thank you for helping. 

 

I did follow what's on the video, and what you suggested, and it still is blocked on the `Waiting for Game` and then crashes. 

 

 

Anything else I could do ? 

 

Thank you.

@chikorina Any help here would be greatly appreciated  

 

My post has been moved into duplicate but I see no reasons 😕 

 

Thank you!

I tried to re-run 7dtd v16.4 that worked years ago and I have this error.log:

 

https://pastebin.com/hzFZcazV 

 

Maybe if the error log from the v20 was not sufficient, this one is ?

 

Thank you for your help!

On 10/20/2022 at 5:11 AM, Toto said:

@chikorina Any help here would be greatly appreciated  

 

My post has been moved into duplicate but I see no reasons 😕 

 

Thank you!

I tried to re-run 7dtd v16.4 that worked years ago and I have this error.log:

 

https://pastebin.com/hzFZcazV 

 

Maybe if the error log from the v20 was not sufficient, this one is ?

 

Thank you for your help!

The reason it was moved to duplicate was because I had not heard back from you for a while after my comment,  and figured that it was the same as a similar issue with corrupted data that was fixed by deleting all old data.

 

Please try updating to the current stable,  taking the steps to clear all data again (because you downgraded to an old version of the game once.),  and attempt to run the game once more.  If you are not able to launch the game,  please go to the game folder and try to run the game by double clicking on the 7DaysToDie.exe.  If you are still not able to launch the game,  please post the content of your launcher log.  Your launcher log is inside your logs folder.

Hi @chikorina and thank you again for taking the time.

 

I cleaned the game data using the launcher. I also tried to verify file integrity x3

I'm now on the latest stable build. (ie. Betas = None).

 

Here is the content of my launcher.log: https://pastebin.com/DSXH44PU

 

Here is the content of my output-log-client: https://pastebin.com/VADK3aFv

 

Here is the content of the error.log : https://pastebin.com/FXqU8Nfq

 

Here is the crash.dump file: https://file.io/5tA1wK8Tc3aB

 

Let me know what I can do more! 

 

Thank you!

Download a fresh GPU driver

Download DDU Display Driver Uninstaller Download version 18.0.5.5 (guru3d.com)

Put the GPU driver and DDU on your desktop somewhere

Reboot into safe mode (quite a few ways to do this, quickest is to hold shift and click Restart, then advanced start up options and follow the trail to boot into safe mode (choose non-networking)

Run DDU to uninstall the driver (follow the default settings there)

Reboot normally

Install the new GPU driver

6 hours ago, Toto said:

Hi @chikorina and thank you again for taking the time.

 

I cleaned the game data using the launcher. I also tried to verify file integrity x3

I'm now on the latest stable build. (ie. Betas = None).

 

Here is the content of my launcher.log: https://pastebin.com/DSXH44PU

 

Here is the content of my output-log-client: https://pastebin.com/VADK3aFv

 

Here is the content of the error.log : https://pastebin.com/FXqU8Nfq

 

Here is the crash.dump file: https://file.io/5tA1wK8Tc3aB

 

Let me know what I can do more! 

 

Thank you!

Thank you for the logs.  Please try what Jugginator commented.  I hope it fixes your issue.

If that doesn't work,  please try clearing your registry.  If the last time you were able to launch the game was in A16,  there may be conflict with the game settings.  The registry is located at Computer\HKEY_CURRENT_USER\Software\The Fun Pimps\7 Days To Die

Hi both of you and thank you.

 

Unfortunately it did not solve the issue. 

 

I followed exactly what @Jugginator suggested, followed the steps carefully, with success, but no luck in the end when I try to start either by the Steam button or directly via the 7DaysToDie.exe .

 

I still have the crash. 

 

I also checked the registry to find any 7 days to die  key, but the The Fun Pimps folder (in the SOFTWARE folder) is empty. (and I did not find another places where there is mention of fun pimps)

See there: https://ibb.co/9vrX0HX

 

I'm pasting again updated logs if of any help:

Player.log : https://pastebin.com/kaAa33sA

error.log: https://pastebin.com/JPtyXD6Y

crash.dmp: https://file.io/FEsH2f6OK9vb

 

Thank you again for your help! 

 

Are there any other games that run okay?

 

Open a command prompt under admin and run this:

 

DISM /Online /Cleanup-Image /RestoreHealth

 

Run windows update twice (click check for updates twice, even if it says no updates are available)

Disable any antivirus software you have (just for testing, trying to narrow down a dying GPU or bad system software or something at this point)

 

FurMark > Home (geeks3d.com)

 

Try running that stress test, do it at max settings and resolution. You can run multiple of them at once to really stress it out (I think you can with this product). You can try running in Vulcan or GLcore too, although DX11 is where we want to be.

 

 

Edited October 22, 2022 by Jugginator (see edit history)

Yes absolutely, this is the only game that do not work for me. I play almost every days to other games (old and new).

 

I'll do what you suggest and come back to you soon. Thank you!

 

 

 

Looking at your crash stack trace... maybe try downloading and installing this vc package. 

 

https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

> Looking at your crash stack trace... maybe try downloading and installing this vc package. 

 

I did that before, and re-did it on your suggestion, with no luck so far  

 

> DISM /Online /Cleanup-Image /RestoreHealth

 

This command finished successfully with everything "repaired" but game won't load still.

 

 

 

 

 

Hm. Do you have a custom page file set? If so, turn it to automatic and reboot. If you don't know, it's on automatic. 

 

Does running the game under admin help? If you haven't tried yet. Right click the exe and run as admin

No I'never touched the page file. 

 

I just tried running it in admin mode, it does not work either, but I could not find any logs of the crash, it won't log in the usual folder 🤔

 

I'm wondering about the stress test, would it make sense that other games are running fine if there was a memory or GPU issue ? 

Found the crash logs and dump (sorry it's the morning here  ) 

 

Here are the files: https://file.io/5rdn74hRmAD0 (logs + dmp) when I tried to run it as admin.

 

 

 

 

 

FWIW, I ended up switching to Windows 11 and the game runs nicely.

 

I also experienced the same bug (ie. game not launching on Win10) with another game, so I think something is off with my Windows 10. Not sure what has changed past few months but something is wrong.

 

Anyway thanks for your help.

Hopefully EAC is still working for you, some work has been done to EAC in the backend too. If it still acts up in the future, make a new post