game don't load neither new games or existing games

Please read over this post and provide the information requested so we can try to look into this for you. We will always need an output log with a bug. Thanks!
 

 

58 minutes ago, TSBX said:

Please read over this post and provide the information requested so we can try to look into this for you. We will always need an output log with a bug. Thanks!
 

 

 

I read the post, but it don't explain where to put the pastebin link exactly, and since i don't usually do bugs report i just put it on the "actual result"

here is it anyways https://pastebin.com/PUTXEeWq

It looks like you have some corrupted data,  and there is a need to clean it up.

Be careful,  because doing this will delete all your save data as well.

Backup any games you wish to save from Appdata and put them somewhere else, like on your desktop. 

 

After backing up any important save games : 

1. Navigate to your main game installation folder
2. Open the launcher executable
3. Click Tools, Clean game data, make sure ALL of the boxes are checked as in this picture:

 

Here is a video if you prefer a visual walkthrough (it does cover a bit more).

 

After that, verify the file integrity TWICE through Steam to ensure it catches any invalid files (sometimes it doesn't do it right on the first try). Three times to be sure.

1 hour ago, chikorina said:

It looks like you have some corrupted data,  and there is a need to clean it up.

Be careful,  because doing this will delete all your save data as well.

Backup any games you wish to save from Appdata and put them somewhere else, like on your desktop. 

 

After backing up any important save games : 

1. Navigate to your main game installation folder
2. Open the launcher executable
3. Click Tools, Clean game data, make sure ALL of the boxes are checked as in this picture:

 

Here is a video if you prefer a visual walkthrough (it does cover a bit more).

 

After that, verify the file integrity TWICE through Steam to ensure it catches any invalid files (sometimes it doesn't do it right on the first try). Three times to be sure.

it work, thank you very much for your help, now i can play again, and i discover that trying to configure the profile trigger this, but only sometimes(have to do this twice because i replicate the bug)

Nice!  Have fun.

 

I'll move this over to the fixed category.