Hello,
Updated from A20 to A20.1 21st Jan and have started seeing users repeatedly and consistently 'crashing' almost immediately after logging in.
On checking the logs an error is being logged saying:
2022-01-21T17:59:28 3187.358 INF Kicking player (Platform auth failed: AuthTicketCanceled): EntityID=3979, PltfmId='Steam_76561198079901668', CrossId='EOS_0002560f417f40549b8d1066e99bf294', OwnerID='Steam_76561198079901668', PlayerName='Ducky'
This isn't happening for all users just a few.
Can anyone explain what's causing this and what can be done to stop it? It is happening to more than one user and wasn't happening before the A20.1 update.
I did check the known issues log but not much at all there for A20.1
I have tried this without EAC on the server but that makes no difference.
Client files were validated clean.
The game is a continued game not a new game,
Server log attached in pastebin at https://pastebin.com/JNJ5Cvia titled '7D2D AuthTicketCanceled Problem 21 01 22' time index as above error message.
Thanks
Cyber