crash 30 second after reaching the menu

Summary: (A short description of the bug)
just bought today and it crashes after telling me it can't log on to epic. about 30 second even if i click playoff line. i verified game files and rebooted. still can do anything

Game Version: (A21 b37)

OS/Version: (Windows 11)

CPU Model: (i7-12700 core

Game mode: (MP host / MP client / SP / Client on Dedi, RWG or NAV)

Did you start a new game? (Yes/No)

new world change nothing and crash

Did you validate your files? (Yes/No)

yes

Are you using any mods? (Yes/No)

EAC on or off?

Status: NEW

Bug Description:

Detailed steps to reproduce the bug:

Actual result: (description of what is occurring)

Expected result: (what you expect to occur)

upload keeps failing here a copy to the text

Mono path[0] = 'D:/SteamLibrary/steamapps/common/7 Days To Die/7DaysToDie_Data/Managed'
Mono config path = 'D:/SteamLibrary/steamapps/common/7 Days To Die/MonoBleedingEdge/etc'
Loading player data from D:/SteamLibrary/steamapps/common/7 Days To Die/7DaysToDie_Data/data.unity3d
Initialize engine version: 2021.3.19f1 (c9714fde33b6)
[Subsystems] Discovering subsystems at path D:/SteamLibrary/steamapps/common/7 Days To Die/7DaysToDie_Data/UnitySubsystems
Forcing GfxDevice: Direct3D 11
GfxDevice: creating device client; threaded=1; jobified=0
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce RTX 3080 (ID=0x2216)
Vendor: NVIDIA
VRAM: 10067 MB
Driver: 31.0.15.4665
Begin MonoManager ReloadAssembly
- Completed reload, in 0.220 seconds
<RI> Initializing input.
<RI> Input initialized.
<RI> Initialized touch support.
UnloadTime: 1.024600 ms
2024-01-23T18:05:43 0.021 INF Version: Alpha 21.2 (b37) Compatibility Version: Alpha 21.2, Build: WindowsPlayer 64 Bit
2024-01-23T18:05:43 0.022 INF System information:
2024-01-23T18:05:43 0.022 INF OS: Windows 11 (10.0.22631) 64bit
2024-01-23T18:05:43 0.022 INF CPU: 12th Gen Intel(R) Core(TM) i7-12700F (cores: 20)
2024-01-23T18:05:43 0.022 INF RAM: 16197 MB
2024-01-23T18:05:43 0.022 INF GPU: NVIDIA GeForce RTX 3080 (10067 MB)
2024-01-23T18:05:43 0.027 INF Graphics API: Direct3D 11.0 [level 11.1] (shader level 5.0)
2024-01-23T18:05:44 0.053 INF Last played version: Alpha 21.2
2024-01-23T18:05:44 0.055 INF Local UTC offset: -5 hours
2024-01-23T18:05:44 0.067 INF Command line arguments: D:\SteamLibrary\steamapps\common\7 Days To Die\7DaysToDie.exe -force-d3d11 -nogs -logfile C:\Users\rober\AppData\Roaming\7DaysToDie\logs\output_log_client__2024-01-23__18-05-33.txt
2024-01-23T18:05:44 0.074 INF [Platform] Init
2024-01-23T18:05:44 0.114 INF [Platform] Using native platform: Steam
2024-01-23T18:05:44 0.115 INF [Platform] Using cross platform: EOS
2024-01-23T18:05:44 0.115 INF [Platform] Using server platform: Steam
2024-01-23T18:05:44 0.115 INF [Platform] Using server platform: XBL
2024-01-23T18:05:44 0.120 INF Starting PlayerInputManager...
2024-01-23T18:05:44 0.225 INF InControl (version 1.8.2 build 9357, native module = False, XInput = True)
2024-01-23T18:05:44 0.234 INF [Platform] Initializing Steam
2024-01-23T18:05:44 0.592 INF [Steamworks.NET] SteamAPI_Init() ok
2024-01-23T18:05:44 0.593 INF [Steamworks.NET] Registering auth callbacks
2024-01-23T18:05:44 0.594 INF Not running in Big Picture Mode, no on-screen keyboard available
2024-01-23T18:05:44 0.595 INF [Platform] Initializing EOS
2024-01-23T18:05:44 0.749 INF [EOS] Initialize: Success
2024-01-23T18:05:44 0.826 INF [Platform] Initializing XBL
2024-01-23T18:05:44 0.971 INF Localization language from platform: english
2024-01-23T18:05:44 0.974 INF Texture quality is set to 0
Unloading 6 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 3.210700 ms
Fallback handler could not load library D:/SteamLibrary/steamapps/common/7 Days To Die/7DaysToDie_Data/MonoBleedingEdge/data-00000292700C10F0.dll
2024-01-23T18:05:52 8.490 INF Awake IsFocused: True
2024-01-23T18:05:52 8.490 INF Awake
2024-01-23T18:05:52 8.623 INF Occlusion: Awake
2024-01-23T18:05:52 8.627 WRN Device name for flag StandaloneWindows is unknown
2024-01-23T18:05:52 8.628 INF ApplyAllOptions streaming budget 9060.3 MB
2024-01-23T18:05:52 8.628 INF ApplyAllOptions current screen 2560 x 1440, 60hz, window 2560 x 1440, mode FullScreenWindow
2024-01-23T18:05:52 8.629 INF Texture quality is set to 0
2024-01-23T18:05:52 8.629 INF ApplyTextureFilter 3, AF Enable
2024-01-23T18:05:52 8.630 INF ApplyTerrainOptions 4
Unloading 7 unused Assets to reduce memory usage. Loaded Objects now: 6581.
Total: 5.484200 ms (FindLiveObjects: 0.179000 ms CreateObjectMapping: 0.122800 ms MarkObjects: 5.152400 ms DeleteObjects: 0.029400 ms)

2024-01-23T18:05:53 9.063 INF [MODS] No mods folder found
2024-01-23T18:05:53 9.063 INF [MODS] Initializing mod code
2024-01-23T18:05:53 9.063 INF [MODS] Loading done
2024-01-23T18:05:53 9.073 INF Loading permissions file at 'C:\Users\rober\AppData\Roaming/7DaysToDie/Saves/serveradmin.xml'
2024-01-23T18:05:53 9.095 INF Loading permissions file done.
2024-01-23T18:05:53 9.143 INF GameSense server not found (no props file), disabling
2024-01-23T18:05:53 9.145 INF [PartyQuests] Initialized
2024-01-23T18:05:53 9.145 INF Awake done in 655 ms
2024-01-23T18:05:54 10.938 INF Reloading serveradmin.xml
2024-01-23T18:05:54 10.938 INF Loading permissions file at 'C:\Users\rober\AppData\Roaming/7DaysToDie/Saves/serveradmin.xml'
2024-01-23T18:05:54 10.938 INF Permissions file unchanged, skipping reloading
2024-01-23T18:05:55 11.072 INF [XUi] Instantiating XUi from default prefab.
2024-01-23T18:05:55 11.081 INF [XUi] XUi instantiation completed in 8 ms
2024-01-23T18:05:55 11.181 INF [XUi] Loading XUi asynchronously
2024-01-23T18:05:55 11.192 INF Updated culture for display texts
2024-01-23T18:05:55 11.496 WRN [EOS] [LogHttp - Warning] 000002930CD886B0: invalid HTTP response code received. URL: https://api.epicgames.dev/sdk/v1/default?platformId=WIN, HTTP code: 0, content length: 0, actual payload size: 0
2024-01-23T18:05:55 11.496 WRN [EOS] [LogHttp - Warning] 000002930CD886B0: request failed, libcurl error: 6 (Couldn't resolve host name)
2024-01-23T18:05:55 11.496 WRN [EOS] [LogHttp - Warning] 000002930CD886B0: libcurl info message cache 0 (Could not resolve host: api.epicgames.dev)
2024-01-23T18:05:55 11.496 WRN [EOS] [LogHttp - Warning] 000002930CD886B0: libcurl info message cache 1 (Closing connection 0)
2024-01-23T18:05:55 11.496 WRN [EOS] [LogHttp - Warning] Lockout of 3.177404s on https://api.epicgames.dev/sdk/v1/default?platformId=WIN
2024-01-23T18:05:55 11.593 INF [XUi] Parsing all window groups completed in 379 ms total.
Couldn't create a Convex Mesh from source mesh "Head" within the maximum polygons limit (256). The partial hull will be used. Consider simplifying your mesh.
2024-01-23T18:05:56 12.561 INF [XUi] Initialized all window groups completed in 413 ms total.
2024-01-23T18:05:57 13.166 INF LoadTextureArraysForQuality quality -1 to 0, reload False
2024-01-23T18:05:58 14.714 WRN [EOS] [LogHttp - Warning] Retry 1 on https://api.epicgames.dev/sdk/v1/default?platformId=WIN
2024-01-23T18:05:59 15.214 WRN [EOS] [LogHttp - Warning] 000002930CD886B0: invalid HTTP response code received. URL: https://api.epicgames.dev/sdk/v1/default?platformId=WIN, HTTP code: 0, content length: 0, actual payload size: 0
2024-01-23T18:05:59 15.215 WRN [EOS] [LogHttp - Warning] 000002930CD886B0: request failed, libcurl error: 6 (Couldn't resolve host name)
2024-01-23T18:05:59 15.215 WRN [EOS] [LogHttp - Warning] 000002930CD886B0: libcurl info message cache 2 (Could not resolve host: api.epicgames.dev)
2024-01-23T18:05:59 15.215 WRN [EOS] [LogHttp - Warning] 000002930CD886B0: libcurl info message cache 3 (Closing connection 1)
2024-01-23T18:05:59 15.215 WRN [EOS] [LogHttp - Warning] Lockout of 7.306498s on https://api.epicgames.dev/sdk/v1/default?platformId=WIN
2024-01-23T18:06:01 17.799 INF LoadTextureArraysForQuality took 4.633
2024-01-23T18:06:01 17.833 INF Loaded (local): rwgmixer in 0.03
2024-01-23T18:06:01 17.874 INF Loaded (local): archetypes in 0.04
2024-01-23T18:06:01 17.899 INF Loaded (local): loadingscreen in 0.03
2024-01-23T18:06:01 17.900 INF WorldStaticData.Init() needed 6.000s
2024-01-23T18:06:01 17.918 INF [Steamworks.NET] Login ok.
2024-01-23T18:06:01 17.918 INF [EOS] Login
2024-01-23T18:06:01 17.985 INF [EOS] Connection test failed: Error: NameResolutionFailure
2024-01-23T18:06:02 18.167 INF AchievementManager: Received stats and achievements from Steam
2024-01-23T18:06:06 22.570 WRN [EOS] [LogHttp - Warning] Retry 2 on https://api.epicgames.dev/sdk/v1/default?platformId=WIN
2024-01-23T18:06:06 22.670 WRN [EOS] [LogHttp - Warning] 000002930CD886B0: invalid HTTP response code received. URL: https://api.epicgames.dev/sdk/v1/default?platformId=WIN, HTTP code: 0, content length: 0, actual payload size: 0
2024-01-23T18:06:06 22.670 WRN [EOS] [LogHttp - Warning] 000002930CD886B0: request failed, libcurl error: 6 (Couldn't resolve host name)
2024-01-23T18:06:06 22.670 WRN [EOS] [LogHttp - Warning] 000002930CD886B0: libcurl info message cache 4 (Could not resolve host: api.epicgames.dev)
2024-01-23T18:06:06 22.670 WRN [EOS] [LogHttp - Warning] 000002930CD886B0: libcurl info message cache 5 (Closing connection 2)
2024-01-23T18:06:06 22.670 WRN [EOS] [LogHttp - Warning] Lockout of 10.447584s on https://api.epicgames.dev/sdk/v1/default?platformId=WIN
2024-01-23T18:06:11 27.059 WRN [EOS] No platform -> EOS mappings found
2024-01-23T18:06:17 33.195 WRN [EOS] [LogHttp - Warning] Retry 3 on https://api.epicgames.dev/sdk/v1/default?platformId=WIN
2024-01-23T18:06:17 33.295 WRN [EOS] [LogHttp - Warning] 000002930CD886B0: invalid HTTP response code received. URL: https://api.epicgames.dev/sdk/v1/default?platformId=WIN, HTTP code: 0, content length: 0, actual payload size: 0
2024-01-23T18:06:17 33.295 WRN [EOS] [LogHttp - Warning] 000002930CD886B0: request failed, libcurl error: 6 (Couldn't resolve host name)
2024-01-23T18:06:17 33.295 WRN [EOS] [LogHttp - Warning] 000002930CD886B0: libcurl info message cache 6 (Could not resolve host: api.epicgames.dev)
2024-01-23T18:06:17 33.295 WRN [EOS] [LogHttp - Warning] 000002930CD886B0: libcurl info message cache 7 (Closing connection 3)
2024-01-23T18:06:17 33.295 WRN [EOS] [LogHttp - Warning] Lockout of 29.331463s on https://api.epicgames.dev/sdk/v1/default?platformId=WIN