[XBOX support?]

OK.  I have verified a lot of information about the console version of 7DTD and have found it would be a smart move for you 7DTD and The Fun Pimps to completely remove the game from the Playstation Network and Store as well as the Xbox Network, Xbox Game Pass and the MS Store.

We are investigating the improper sales of this product as it is clearly broken and in some ways we feel you are defrauding otherwise innocent gamers around the globe.

First Telltale continued to sell the game with full knowledge it is a broken product and now that you have full rights and responsibilities to the game, you continue to do the same.

We will give you a bit of time to remove the console version of this game from sales EVERYWHERE as we know it is marketed through many different venues.

If we proceed, it may become very difficult for your console and PC games to continue to exist in your present administrative and marketing aspects for distribution and sales.

We have many good people working on this and intend to proceed with action against you if the game is not removed.

[XBOX support?]

7 hours ago, Diaboliko said:

Just passing by, but I gotta say, if you are buying games from xbox store, you are technically buying it from the store, not the developer. The store is kinda being b2b2c who should be taking care of all communication with end customer.

By which I mean that addressing refund questions to devs is incorrect.

 

That is what I believe, however and I don't know what actual customer support model uses xbox store.

Microsoft does not refund on digital purchases.

This game for console is solidly broken.  This is the Fun Pimps responsibility.

I don't know if you are a member, employee or rep of any kind of this company so I will withhold any further comment.

41 minutes ago, Jugginator said:

Do you happen to have Asus software running on your computer? If so and if not, disable anything that claims to boost gaming performance, especially networking ones (ones that claim to give you a better "ping".

I have "NO" ASUS software nor any other enhancements.  You do understand I am an Xbox One X user and not a PC user, right?

Also, are you a rep of 7DTD?

I did a full cold boot of my entire network this morning to run a test and my in-game play time is still 1 hr +/- 5 mins.  Yesterday, I had 3 instances where I was booted out after 35-40 minutes several times with two times that game simply locked up completely.  That does happen, but not very often.

""This is coding within the game and it not on my end.""

This game is broken and it would seem there is never going to be a console update to fix this and everything wrong with it.

That is unfortunate, as I really like the game.