drayless Posted November 2, 2019 Share Posted November 2, 2019 So since I've been playing 7dtd on PC, my pc has been shutting down and rebooting. Its sporatic. Ive checked memory, turned off fast boot, all drivers/bios updated/pc on a 900W UPS. i7 9700k, 16gb ram, 2070super. This has been happening since alpha 17.4 (when i started playing on pc from ps4). Either the issue is one of two things. The game is somehow causing crashes and reboots or its the PSU. Has anyone experienced the game completely shutting down and rebooting? Please advise thank you. Link to comment Share on other sites More sharing options...
erlgrey Posted November 2, 2019 Share Posted November 2, 2019 No, do some stability testing, prime95 with different settings and so on. Link to comment Share on other sites More sharing options...
Sam_Neill Posted November 2, 2019 Share Posted November 2, 2019 I had something like this too some month ago. It was the PSU, after upgrading my GPU all would run fine, but after sometime ingame i had a instant reboot. After changing the PSU and upgrading it the problem was gone. Happened always ingame. It was no shutdown but PC instantly shutting down and rebooting. You might want to test another PSU. Link to comment Share on other sites More sharing options...
drayless Posted November 2, 2019 Author Share Posted November 2, 2019 No, do some stability testing, prime95 with different settings and so on. I did occt testing on CPU and GPU, no errors, no issues with temps either - - - Updated - - - I had something like this too some month ago. It was the PSU, after upgrading my GPU all would run fine, but after sometime ingame i had a instant reboot. After changing the PSU and upgrading it the problem was gone. Happened always ingame. It was no shutdown but PC instantly shutting down and rebooting. You might want to test another PSU. I appreciate it, I think I've ruled everything out aside from the PSU Link to comment Share on other sites More sharing options...
erlgrey Posted November 2, 2019 Share Posted November 2, 2019 stresstest cpu+gpu, then you will see if you have thermal or power issues. that you have no issues when you test both separate, does not mean, that you will have none if both gets tested simultanously. e.g. start up prime blender with not all threads (leave 2-4 free) and punish the cpu with something else. (eg. valley) Link to comment Share on other sites More sharing options...
bloodstone Posted November 2, 2019 Share Posted November 2, 2019 random reboots, there is one thing that I have seen that can cause this is, the capacitors on the CPU going bad, it depends on the type of capacitors on your main board, are they metal cans or plastic, see if any of them are bubbled out. if there are any that are obvious then it could be a bad capacitor. Checking the PSU is also a good suggestion, do you have a PSU connection to your video card, a good idea is to reseat the card and power connections. Link to comment Share on other sites More sharing options...
Fox Posted November 2, 2019 Share Posted November 2, 2019 Try a Memtest to see if the Ram is stable. Also, 1 benchmark / stress test doesn't prove it's stability as they all stress things a little differently. Were you playing on SSD or HDD? What model number is the PSU? PSU's usually fail in a more predictable way, so I don't think it's that, but knowing the model number and looking up info might help prove it's innocence in this. random reboots, there is one thing that I have seen that can cause this is, the capacitors on the CPU going bad, it depends on the type of capacitors on your main board, are they metal cans or plastic, see if any of them are bubbled out. if there are any that are obvious then it could be a bad capacitor. Checking the PSU is also a good suggestion, do you have a PSU connection to your video card, a good idea is to reseat the card and power connections. I haven't seen leaky capacitors on a motherboard in over 10 years... I guarantee it's not that. Link to comment Share on other sites More sharing options...
Beelzybub Posted November 2, 2019 Share Posted November 2, 2019 If the problem is the Power Supply, you can try to reproduce it like this. Run Prime95 and set it to 4 cores. (4 of your 8) Then run Furmark at the same time. Make sure you don't have any frame cap on v-sync stuff on. You want maximum fps in Furmark. (you should be well over 200 FPS in Furmark) Monitor temps while doing this. Record them. With both probrams running at the same time you should be stressing your system enough to cause a shutdown or reboot if your Power Supply is weak. If it doesn't shut down, then I think the problem lies elsewhere. Link to comment Share on other sites More sharing options...
Fox Posted November 2, 2019 Share Posted November 2, 2019 The problem with running multiple stress tests at the same time is that the results can be unreliable and vague as to where the problem is. That's why PSU is always the last thing to test. You have to be completely sure that nothing else is failing, by then, you shouldn't even need to run a test for it. There's also some tests you could run while using Hiren's boot CD. It's free and has various programs for testing the motherboard, CPU, GPU, RAM, HDD, and I think maybe also PSU, but don't quote me on that last one. It runs better in DOS mode. Link to comment Share on other sites More sharing options...
Beelzybub Posted November 2, 2019 Share Posted November 2, 2019 The problem with running multiple stress tests at the same time is that the results can be unreliable and vague Not really interested in reliable results with my test suggestion. The point is to max out power use by both the cpu and gpu at the same time, which it does. Link to comment Share on other sites More sharing options...
drayless Posted November 7, 2019 Author Share Posted November 7, 2019 I've done a few things I ran a cpu load for an hour on occt - no issues gpu load for an hour on occt - no issues PSU loaded for 15 minutes - no issues other than ♥♥♥♥ was starting to get hot. Then during 18.1 b6 what was happening was the game was locking up every 15-30 minutes. couldn't get to task manager, and i was still having the issues with the pc just shutting down and rebooting. I turned settings down to 1080 on high settings, fps is like 120-140. So far the game has not locked up and hasn't rebooted. But usually the rebooting would happen after 2-3 hours of playing and I haven't played that long yet. So now I don't know if the issue is the GPU or PSU.... ??? Link to comment Share on other sites More sharing options...
Beelzybub Posted November 7, 2019 Share Posted November 7, 2019 I've done a few things I ran a cpu load for an hour on occt - no issues gpu load for an hour on occt - no issues PSU loaded for 15 minutes - no issues other than ♥♥♥♥ was starting to get hot. Did you try stressing both the CPU and GPU at the same time? That's the only way to test the power supply in software. I turned settings down to 1080 on high settings, fps is like 120-140. So far the game has not locked up and hasn't rebooted. But usually the rebooting would happen after 2-3 hours of playing and I haven't played that long yet. So now I don't know if the issue is the GPU or PSU.... ??? The 2070 would use less power on the lower settings, so I still think it could be power related. If it's not the Power Supply, maybe it's the 8 pin connector to the GPU. Maybe its loose or not making a good connection. Try a different cable maybe or re-seat the one you're using. I'm assuming a 900 Watt supply would have more than one 8 pin connector. Link to comment Share on other sites More sharing options...
drayless Posted November 7, 2019 Author Share Posted November 7, 2019 Did you try stressing both the CPU and GPU at the same time? That's the only way to test the power supply in software. The 2070 would use less power on the lower settings, so I still think it could be power related. If it's not the Power Supply, maybe it's the 8 pin connector to the GPU. Maybe its loose or not making a good connection. Try a different cable maybe or re-seat the one you're using. I'm assuming a 900 Watt supply would have more than one 8 pin connector. So I just started playing the outer worlds on 1440 ultra, no issues so far - I would have on 7dtd for the duration I had played... I don't know whats causing the issues on 7dtd?? Link to comment Share on other sites More sharing options...
Sam_Neill Posted November 7, 2019 Share Posted November 7, 2019 Did you try stressing both the CPU and GPU at the same time? That's the only way to test the power supply in software. The 2070 would use less power on the lower settings, so I still think it could be power related. If it's not the Power Supply, maybe it's the 8 pin connector to the GPU. Maybe its loose or not making a good connection. Try a different cable maybe or re-seat the one you're using. I'm assuming a 900 Watt supply would have more than one 8 pin connector. Like Beelzybub said, it could be the power supply. Testing another game and not seeing the issues or lowering the details/resolution will not help you. Test the PSU - Borrow some and test it. You are circling around that issue. How old is your PSU ? Which manufacturer ? What are your complete system specs? There are help pages that can calculate your PSU needs for the system. If its already on the edge, an older PSU can make the small difference of one game running perfect and the other one shutting down. Cause PSUs get worse over time. cheap PSUs tend to give less power then they pretend to. If your PSU is 4-5 years old it may only have 90% of its values, if it was a cheap one maybe it had never that much power that was pretended. Be Quiet PSU calculator: https://www.bequiet.com/en/psucalculator There should be some others around too. Another one: https://www.newegg.com/tools/power-supply-calculator/ A whole overview of much PSU calculators: https://graphicscardhub.com/pc-power-supply-calculator-psu/ Link to comment Share on other sites More sharing options...
Beelzybub Posted November 7, 2019 Share Posted November 7, 2019 So I just started playing the outer worlds on 1440 ultra, no issues so far - I would have on 7dtd for the duration I had played... I don't know whats causing the issues on 7dtd?? You could do the stress test that I outlined in my original post. Prime95: https://www.mersenne.org/download/ Furmark: https://geeks3d.com/furmark/ hwinfo: https://www.hwinfo.com/download/ Use hwinfo to monitor temps during the test to see if that is the issue. Link to comment Share on other sites More sharing options...
drayless Posted November 9, 2019 Author Share Posted November 9, 2019 I've done CPU/PSU stress test for an hour with occt, no issues. I did a PSU load for 15 minutes and it had no issues other than some things getting hot. My APU is reporting a 375W output during these loads; PSU is a Seasonic Focus Plus 750W Gold few months old. I did some superposition benchmarks on 1080, 1440, 4k. no issues. 7DTD on 1080 high gives me no issues. on Alpha 18 ultra 1440 I get 50-60 fps but still with the locking up. Ill do those stress tests that you mentioned and get back with you. Thanks Link to comment Share on other sites More sharing options...
drayless Posted November 9, 2019 Author Share Posted November 9, 2019 You could do the stress test that I outlined in my original post. Prime95: https://www.mersenne.org/download/ Furmark: https://geeks3d.com/furmark/ hwinfo: https://www.hwinfo.com/download/ Use hwinfo to monitor temps during the test to see if that is the issue. Just finished them, both came back with no issues Link to comment Share on other sites More sharing options...
drayless Posted November 10, 2019 Author Share Posted November 10, 2019 I was playing around with the settings some more. It seems to be the 1440 with this game. Im on 1080 ultra no issues, the game locks up on 1440 or reboots. Any gpu test on 1440 passes, and temps on GPU are 75C during max load Link to comment Share on other sites More sharing options...
Beelzybub Posted November 10, 2019 Share Posted November 10, 2019 Dunno man, post your logs, maybe there's a clue in there. Link to comment Share on other sites More sharing options...
SylenThunder Posted November 11, 2019 Share Posted November 11, 2019 Dunno man, post your logs, maybe there's a clue in there. Rebooting is still a system issue though, and not a game client problem. Disable the auto-restart on BSOD so you can see what the BSOD messages say. That will give you some more insight on what's causing your system to crash. Link to comment Share on other sites More sharing options...
Sam_Neill Posted November 11, 2019 Share Posted November 11, 2019 You could also look in the eventviewer log at that time of reboot if there are error messages: run eventvwr look in windows protocols for system and then filter for critical errors at the shutdown/restart time. There you will see the error code too. Example image, in german, but you should get the clue: The keywords entry is the windows error code and you can google that. Maybe it gives you an hint. Link to comment Share on other sites More sharing options...
Jugginator Posted November 11, 2019 Share Posted November 11, 2019 Yeah Windows will log power down signals (I think it'll log bad psu signals, not too sure though), but either way if it's a Windows shutdown youll see it in the event viewer But really, it sounds like a PSU issue. It can work fine sometimes sometimes not, but as soon as your computer detects power fluctuations (such as, falling below a certain voltage), you stop receiving a "power's good!" signal and get immediate shut down to prevent hardware damage. I don't remember what the voltage levels are on hand, but it's a built-in failsafe method in all psus. Why you can bridge the 20/24th pin with a paper clip and run your PSU - you're sending the "power's good" signal to it, pretty much Link to comment Share on other sites More sharing options...
bobrpggamer Posted November 12, 2019 Share Posted November 12, 2019 3.3 volt, 5 volt and 12 volt. I had a problem with my 3.3 voltage on an Asus board fluctuating too much even on a powerful power supply of 1000 watts. The Asus board would make an alarm sound and I used to see the 3.3 volt go below 3 volts and it would turn from yellow to red and the sound the alarm until I got sick of it and turned the alarm off. So if you can monitor your voltages with a motherboard or third party app that would help and look for the 3.3 going well below 3.3. My Asus board did a lot of reboots because of this in games. https://openhardwaremonitor.org/ This might help. I actually had this exact same thing happen last night on a new PC, but the motherboard is faulty so I am kind of sure that is the problem. Link to comment Share on other sites More sharing options...
clevelandcheesman Posted November 12, 2019 Share Posted November 12, 2019 I like this title. Link to comment Share on other sites More sharing options...
drayless Posted November 12, 2019 Author Share Posted November 12, 2019 Thanks everyone - I will post some logs whenever it shuts down next to see if it shows anything specifically Link to comment Share on other sites More sharing options...
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