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  • Crashing/freezing on PC (Windows 10)

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    hollowWays
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    Summary: I load into a game and anywhere from a few seconds to a few minutes in the game will freeze and become unplayable. I've tried it on random generated worlds, on navezgane, and on worlds hosted by other players and it always ends up crashing. When I turn the settings and resolution all the way down to lowest possible it no longer crashes (or at least I haven't seen it crash so far) but my computer should really be able to handle more than that, especially when I ran Alpha19 at medium/high settings at 1440p without issue.

     

    Game Version: A20b218

    Platform: PC

    OS/Version: Windows 10

    CPU Model: AMD Ryzen 5900HX

    System Memory: 32GB

    GPU Model and VRAM: NVidia RTX 3070 Laptop w/ 8GB vRAM

    Screen Resolution: 2560 x 1440 (have also had the issue with several other resolutions I tried out) (game didn't crash when running at 640 x 480 and settings at lowest)

    Video Settings: Tried a bunch of variations but none made any difference

    Game mode: MP, SP, RWG & Navezgane

     

    Did you wipe old saves? Yes

    Did you start a new game? Yes

    Did you validate your files? Yes

    Are you using any mods? No

    EAC on or off? Off

     

    Status: NEW

     

    Bug Description: When I load into worlds after a variable amount of time (usually between a few seconds to a few minutes) the game will freeze and become unplayable.

     

    Detailed steps to reproduce the bug:

     

    1) Start game

    2) Load into world

    3) Freeze

     

    Actual result: The game freezes and becomes unplayable

     

    Expected result: I want it to not freeze

    Log: https://pastebin.com/6Nuana4L

     

    Additional notes: I tried looking up some of the error codes in the logs. I didn't see anything related to 7 days to die specifically, but found similar posts for other games, and they usually related to the graphics card/driver failing. Additionally, in event viewer there are recorded errors during the freeze that say:

    "The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event: 

    \Device\Video15
    0000(0000) 00000000 00000000

    The message resource is present but the message was not found in the message table"

    I did try clean installing the graphics drivers and even installing an older one to see if it made any difference, but it didn't. All of my drivers are up to date. I also haven't been having any problems in any other demanding games, and ran a benchmark to see if I had any issues or freezes during that and I didn't.

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